# Need Help? We've Got You Covered.

We want your shopping experience at *Our Shopping Needs* to be as smooth as possible. Below you will find answers to our most frequently asked questions. If you cannot find what you are looking for, please don't hesitate to contact us directly at **info@ourshoppingneeds.co.za**.

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## 🛒 Placing an Order

**How do I place an order?**
Simply browse our store, add the items you love to your cart, and proceed to checkout. Follow the steps to enter your delivery address and payment details. You will receive an email confirmation once your order has been placed.

**Can I change or cancel my order after placing it?**
Please contact us as soon as possible at info@ourshoppingneeds.co.za if you need to make changes. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been dispatched.

**Do I need an account to shop?**
No, you can check out as a guest. However, creating an account allows you to track your orders and save your details for a faster checkout next time.

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## 🚚 Delivery & Shipping

**Where do you deliver?**
We deliver to physical addresses across South Africa. We do not deliver to P.O. Box addresses or outside of South Africa at this time.

**How much does delivery cost?**
- Orders over R1,500 — **FREE Delivery**
- Orders under R1,500 — **R75 flat rate**

**How long does delivery take?**
Orders are delivered within **2–5 business days** from the date of dispatch. We do not ship on weekends or public holidays.

**How do I track my order?**
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your parcel with our courier partner.

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## 🔄 Returns & Refunds

**What is your return policy?**
We accept returns within **5 days** of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase.

**What if my item is defective?**
In accordance with the Consumer Protection Act, defective items may be returned within **6 months** of purchase for a replacement, repair, or refund. We cover the return shipping costs for all defective items.

**How long does a refund take?**
Once we receive and inspect your return, your refund will be processed within **7 working days** back to your original payment method.

**I received the wrong item. What do I do?**
We sincerely apologise! Please email us at info@ourshoppingneeds.co.za with your order number and a photo of the item received, and we will resolve it as quickly as possible.

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## 💳 Payments

**What payment methods do you accept?**
We accept all major payment methods available at checkout, including credit and debit cards processed through Shopify's secure payment gateway.

**Is it safe to pay on your website?**
Absolutely. Our store uses SSL encryption and Shopify's industry-leading secure checkout. Your payment and personal information is always protected.

**Do you offer payment plans or instalment options?**
We are working on introducing instalment payment options. Please check back soon or contact us for more information.

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## 📞 Contact Us

Still need help? We are happy to assist!

📧 **Email:** info@ourshoppingneeds.co.za

🌐 **Website:** www.ourshoppingneeds.co.za

📱 **Social Media:** Find us on Facebook, Instagram, TikTok, and X (Twitter) @ourshoppingneeds

Our team will respond to all enquiries within **1–2 business days**.