Refund Policy

Standard Returns Our standard return policy lasts 5 days. If 5 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange (except for defective goods as required by South African consumer protection laws). To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required.

Defective Items (CPA Compliant) In accordance with the Consumer Protection Act, customers may return defective or faulty goods within 6 months of purchase. A replacement, repair, or refund will be provided based on product evaluation. If the defect is due to normal wear and tear, misuse, or accidental damage, a refund may not be approved. Our Shopping Needs covers return shipping costs for defective items, as required by law.

Exempt Items The following items cannot be returned:

• Gift certificates
• Downloadable software products
• Sale items (Only regular-priced items may be refunded).

Partial Refunds In certain cases, only partial refunds may be granted if:

• Items show obvious signs of use.
• Software or media has been opened.
• Any item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Refund Processing Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 7 working days.

Return Shipping To return your product, please mail it to: 📍 42 Saffier Street, Extension 5, Lenasia, Gauteng, South Africa

For non-defective returns, you will be responsible for paying the return shipping costs, which are non-refundable. For high-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance.